1. After the minimum hours have expired additional time is charged in 30 min increments. Your quoted rate will stay the same. No hidden charges.
2. Please empty all freezers, dishwashers and dryers and unplug them. Clean and dry them thoroughly. Disconnect and drain the hoses.
3. Please empty all dressers and cabinets and take drawers out where ever possible before the arrival of our movers.
4. Please put mattresses and box springs in plastic mattress bags to avoid dirt and damage.
5. Please be advised that extra charges might apply where an item doesn't fit through the passageway and is required to be lifted through balconies.
6. Please arrange ahead with Ottawa Pro Movers for any items over 250lb for special handling ( additional fees may apply )
7. Ottawa Pro Movers reserves the right to refuse to move items through passages or stairways with less than 2 inches clearance all around the walls/ceiling and the item in question. In agreeing to these terms and condition of service you are waiving any liability against Ottawa Pro Movers for damage that might occur to the passage, stairways, walls or the items in question during execution of such manoeuvres.
8. Travel time is based on the time it takes for our movers to get to your location from our office and back to the office after the move is completed.
9. Deposit is accepted by credit card or electronic transfer only and ensures that your preferred move date is held only for you. Deposit is non-refundable.
10. Propane tanks and other hazardous and illegal materials are NOT allowed on the truck
11. Ottawa pro Movers recommends that boxes be closed and taped shut. For best results, all boxes should be as fully packed as possible
12. Frameless mirrors, glass products, glass tables, marble furniture, flat screen TV's , monitors, electronics without original boxing or proper packing will be not covered by our insurance.
13. We require all Ottawa Pro Movers employees to wear safety shoes on the premises as per the Health and Safety guidelines, please don't ask to take off the safety shoes
14. All electronics must preferably be packed in their original boxes
15. None other than the employees of Ottawa Pro Movers are allowed on the truck for insurance purposes
16. We can guarantee morning arrivals only, any afternoon evening arrivals subject to completion of previous job.
17. We do not dissemble/assemble fitness equipment
18. Final charges are accepted in the form of cash or credit card and are collected before unloading.
19. Any last minute cancelations less than 72 hours prior to moving date will be charged 175$ cancelation fee.
20. We do not take appart any equipment that includes electrical wiring, e.g. treadmills and double doors fridges.
21. We do charge additional fees of 99$ to move any items over 250 lb. (e.g. pool tables, heavy file cabinets, safes, heavy glass or marble table tops)
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