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Moving Policies:

1. After the minimum hours have expire, any additional time is charged in 30 min increments. Your quoted rate will stay the same. No hidden charges.

2. Travel time is based on the time it takes for our movers to get to your location from our office and back to the office after the move is completed.

3. Deposit is accepted by credit card or electronic transfer only and ensures that your preferred move date is held only for you. 

4. We require all Ottawa Pro Movers employees to wear safety shoes on the premises as per the Health and Safety guidelines, please don't ask to take off the safety shoes.

5.Please make sure your driveway or pass way is free of ice. Ottawa Pro Movers reserves the right to refuse the move if condition are not safe for our movers.
6. Please empty all freezers, dishwashers and dryers and unplug them. Clean and dry them thoroughly. Disconnect and drain the hoses.
7. Please empty all dressers and cabinets prior to movers arrival.
8. Please put mattresses and box springs in plastic mattress bags to avoid dirt and damage.

9. Propane tanks and other hazardous and illegal materials are NOT allowed on the truck.

10. Please arrange ahead with Ottawa Pro Movers for any items over 250lb for special  handling (additional fees may apply).

11. Ottawa Pro Movers reserves the right to refuse to move items through passages or stairways with less than 2 inches clearance all around the walls/ceiling and the item in question. In agreeing to these terms and condition of service you are waiving any liability against Ottawa Pro Movers for damage that might occur to the passage, stairways, walls or the items in question during execution of such manoeuvres.
12. Please be advised that extra charge based on hight and weight of the item will apply for hoisting your furniture - in cases the item doesn't fit through the passageway and is required to be lifted through balconies.

This procedure may require additional movers, depending on the items weight and balconys hight.

Please note hoisting furniture is high risk procedure - risk assessment and final decision will be made by movers on the site and be based on the hight, weight of the items, railing  and weather condition.

Ottawa Pro Movers reserves the right to refuse of hoisting furniture if conditions are not safe.
13. Ottawa pro Movers recommends that all your belongings be packed in moving boxes, boxes be closed and taped shut. For best results, all boxes should be as fully packed. 

14. All electronics must preferably be packed in their original boxes or custom specialty boxes.

15. We do not dissemble/assemble  fitness equipment ( oversize treadmills, bikes, etc. need to be taken apart prior to movers arrival)

16. We do not disassemble any equipment that includes electrical wiring, e.g. treadmills and double doors fridges.

17. Frameless mirrors, glass products, glass tables, marble furniture, flat screen TV's, monitors, electronics without original boxing or proper packing will be not covered by our insurance.

18Any damages  where the crew have pointed out to the customer that they are likely to occur and the customer accepts that risk will not be covered by insurance.

An example of this would be moving an over-sized couch through a narrow stairway/hallway/doorway where the couch must touch the walls/railings/stairs in order to fit through the passage.

19. None other than the employees of Ottawa Pro Movers are allowed on the truck for insurance purposes

20. We can  guarantee morning arrivals only, any afternoon evening arrivals subject to completion of previous job.

21. This is customers responsibility to contact the City of Ottawa in advance and arrange a parking permit for a moving truck in following cases:

- If the building does not have a designated loading dock big enough to accommodate moving truck

- If  in front of the building is a 'no stoping' or 'no parking' zone

-  If  in front of the building is a paid parking, e.g. meters

Any parking tickets issued to the moving truck at the loading /unloading time will be added to the customers bill.

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