Hopefully the FAQ answers below will be of help. If you have any additional questions that we're not covered here please do not hesitate to contact us.
1. What are your rates ?
Please check our pricing page .
2. How long will my move take?
Each move has its differences. Something as simple as elevator access, loading location, 3 th floor walk up or 10th floor with elevator can impact your moves duration. It is near impossible to state a time without knowing more details of your location, as well your inventory list.However to give you a general idea: 1 Bedroom apartment, from 3-5 hours, 2 bedroom condo 5-7 hours, and a 3 Bedroom house, 8-11 hours. Please keep in mind all situations are unique and these times are served as guidelines only
3.Do you have any hidden fees?
No. We’re very proud to be one of the few moving companies that mention and list all charges upfront in your personalized, written quote. If the charge is not listed, you don’t pay for it.
4.What time I am charged for?
The moving clock starts upon our crew’s arrival. It finishes when your last item unloaded from the truck and all floor runners and moving blankets back in the truck. In addition we add one hour travel time for all local job in radius of 20 km from city hall.
5.What payment do you accept?
We accept the following methods of payment: Credit Cards (3.5% transaction fee) or Cash.
We do not accept personal checks.
6. Do I need to empty drawers before they moved?
Yes, we require emptying of your dresser drawers for these reasons:
Leaving items in the drawers leave the dresser, in some cases, too heavy for the frame during travel and jostling.
With that extra weight, drawer runners/slides can be damaged in transit
Depending on the size, it may not be feasible to keep the dresser upright while removing from residence. In the event that it has to be tipped, items can get jarred creating problems once usage reassume