We hope that the FAQ answers below will be of help.

If you have any additional questions that are not covered here please do not hesitate to contact us.

1. What much will my move cost?

Please refer to our pricing page.

2. How long will my move take?

Each and every move is unique. The layout, the distance to the loading dock, the level of your readiness and packing, the complexity of your furniture and so many other factors play an important role in your move duration. Something as simple as an elevator access, or oversized item that won't fit in the elevator can impact your moves duration. It is nearly impossible to estimate a time without knowing more details of your location, as well your inventory list.
However, to give you a general idea:
An average Studio/1 bedroom condo will take around 4-5 hours.
2 Bedroom condo  - 6-8 hours
3 Bedroom house  - 8-12 hours (based on load/unload one full truck).
 
If you prefer to estimate in truck loads, please note:
Loading full 26 foot truck with 3 movers will take  4-5  hours, if walking distance from your door to the truck is reasonable. 
Loading full 20 footer truck will take 3-4 hours with 3 movers.
Unloading usually takes same amount of time as loading.
 
Please keep in mind all situations are unique and these times are served as guidelines only.    
3. Do you have any hidden fees?
 
No. We’re very proud to be one of a few moving companies that mention and list all charges upfront in your personalized, written quote. If the charge is not listed, you don’t pay it.
4. What time I am charged for?
 
The moving clock starts upon our crew’s arrival. It finishes when your last item unloaded from the truck and all floor runners and moving blankets are back in the truck. In addition we add one hour travel time for all local job in radius of 20 km from city hall.
5. Do you accept personal cheques?
No, we do not accept personal checks.
6. Do I need to empty drawers before they moved?
Yes, we require emptying of your dresser drawers for these reasons:
  1. Leaving items in the drawers could in some cases make the dresser too heavy for the frame during travel and jostling.
  2. With that extra weight, drawer runners/slides can be damaged in transit.
  3. Depending on the size, it may not be feasible to keep the dresser upright while removing from residence. In the event that it has to be tipped, items can get jarred creating problems once usage reassumes.
7. Do you disassemble/reassemble furniture.
Yes we do. There's no additional fee for this service, but disassembling and reassembling furniture will likely increase the total billable time. In addition, we recommend that you have all necessary manuals and special tools ready for complex furniture. 
8. Do you provide packing service?
Yes, we do provide packing service at your regular hourly rate. Visit our "PACKING SERVICES" page for details.
9. How is my furniture protected when you move it?
Ottawa Pro Movers use padded dollies to help prevent any damage to large furniture items. If necessary, your furniture will be protected with blankets and shrink wrapped.
10. Do you movers provide any floor protection?
Yes, our crews will set floor runners out to protect your carpets, wood, or tiled floors.
11. What won't you transport?
Safes, flammable items, explosives, guns, ammo, animals, plants and pool tables.
12. Are you insured?
Absolutely! Please visit our insurance page for more details.
Proof of insurance is available upon request.
13. What is your claims policy?
All claims for loss or damage must be submitted IN WRITING before movers leaving your property. Notice of claim must include a detailed description of the claim, weight and proof of loss/damage/delay.
14. Is it OK to tip the movers?
Yes, as we work at the service industry TIPS are welcome.
15. What does it mean "Walk up/stairs " fee?
We have to charge walkup/stairs fee due to higher liability cost, as most damages and accidents occur while moving items up or down the stairs.
Walkup = stairs to different levels in your home or apartment, applicable to 6 stairs or more.
If you have less than 6 stairs, no walkup fee is charged.
 
Walkup fee is not applicable for buildings with elevator, ground level, garage, half basement with less than 6 stairs. 
Applicable for basements level, second level and above.
 
Walking fee = more than 100 feet distance from the truck to your door.
 Applicable once  move has to be done via parking lot of the building, underground garage or any other long walk over 100 feet.