Moving policies

Whether you have a few boxes or an entire house to move, whether you move next door or across the country, we have the right people and the right price for you.
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SAFETY FIRST - At Ottawa Pro Movers, we value the safety of our employees and our customers above all.
  • Please make sure your driveway or pass way is free of ice. Ottawa Pro Movers reserves the right to refuse the move if the conditions are not safe for our movers.

  • Propane tanks and other hazardous and/or illegal materials are NOT allowed on the truck.

  • Please arrange ahead with Ottawa Pro Movers for any oversized items or items over 250lbs for special handling and speciality teams.
    Heavy lifting fee applies as follows:
    For items weighting 200-300 lbs (such as commercial appliances, workout equipment, safe, etc.) the heavy lifting fee is 99CAD. For items 300-375 lbs - 175CAD.
    For pianos and items weighting 375-500 lbs, an extra mover and specialized equipment is required, the heavy lifting fee is 250CAD.

  • Ottawa Pro Movers reserves the right to refuse to move items through passages or stairways with less than 2 inches clearance between the walls/ceiling and the item in question. By insisting the movers perform the maneuver against their advice, you are waiving any liability of Ottawa Pro Movers for damage that might occur to the passage, stairways, walls, or the items in question during the execution of such maneuvers.

  • Please be advised that extra charge based on hight and weight of the item will apply for hoisting your furniture - in cases the item doesn't fit through the passageway and is required to be lifted through balconies, as this procedure may require additional movers and specialized equipment.

    Please note hoisting furniture is high risk procedure - risk assessment and final decision will be made by movers on the site and be based on the hight, weight of the items, railing and weather condition.

    Ottawa Pro Movers reserves the right to refuse of hoisting furniture if conditions are not safe.

    Ottawa Pro Movers recommends that all your belongings be packed in moving boxes, boxes be closed and taped shut. For best results, all boxes should be as fully packed.

    All electronics must preferably be packed in their original boxes or custom specialty boxes.

    We do not dissemble/assemble  fitness equipment and any equipment that includes electrical wiring. Oversized treadmills, bikes, double door fridges etc. need to be taken apart prior to movers’ arrival.

    Frameless mirrors, glass products, glass tables, marble furniture, flat screen TV's, monitors, electronics without original boxing or proper packing will be not covered by our insurance.

    Any damages  where the crew have pointed out to the customer that they are likely to occur and the customer accepts that risk will not be covered by insurance.

    For example, moving an over-sized couch through a narrow stairway/hallway/doorway where the couch must touch the walls/railings/stairs in order to fit through the passage.

  • For insurance purposes, none other than the employees of Ottawa Pro Movers are allowed on the truck.

  • We can guarantee morning arrivals only. Any afternoon or evening arrivals are subject to the completion of any previous job.

  • The customer is responsible to contact the City of Ottawa in advance and arrange a parking permit for a moving truck in the following cases:

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