At Ottawa Pro Movers, our workers and our entire staff will do everything in their power to make sure that no damages occur. Unfortunately, even with all the preparation and safeguarding, accidents can still happen.
For that reason, we have insurance options available to cover for damages.
In case of damage done to a property, such as dents to the walls or flooring, Ottawa Pro Movers is covered by $2,000,000 in liabilities coverage, with deductible of $1,000 paid by a customer.
During the move, the customer’s furniture and belongings are covered by Standard Valuation Coverage at no additional cost to the customer. In case of damage to furniture or belongings, the customer will receive a compensation of $0.60 per pound. Standard Valuation Coverage will not cover for cosmetic damage such dents or scratches; it only covers total loss cases.
You can find more information about this coverage by clicking on link below:
If you require additional coverage, please contact our representative or purchase additional insurance directly from:
Moving Insurance Company
Please note that it is the client's responsibility to ensure that the damage is reported to the movers on the site in order to make a claim to the insurance. NO CLAIM WILL BE ACCEPTED after the movers have left the property after the completion of the job.
Certificate of Insurance.
Ottawa Pro movers maintains in excess of two million dollars worth of General Liability insurance. Nearly every commercial office requires some form of insurance certificate prior to any work being performed.
Rules and regulations to insurance claims:
Insurance does not automatically pay for any damage. It must be clearly shown that the mover was responsible for the damage. Items in boxes not packed by the mover are not covered, unless the outside of the carton provides clear evidence that the entire box was damaged during the move.
The mover is not responsible for any electronic item that does not function after the move, unless there is clear evidence that the item was not handled properly during the move.
A client must report to the movers any damage noticed on the site and fill out all appropriate forms in order to make a claim to the insurance. The forms will be provided by movers upon request. No claim can be made after the movers have left the property, as both parties need to sign a claim form.
In order to start a claim process, a client has to report the damage to the movers and pay the full amount for the move performed.
Ottawa Pro Movers Inc. will not under any circumstances, be liable for:
Loss, damage or delay to any of the goods described in the bill of lading caused by an act of God, the Queen's or public enemies, riots, strikes, a defect or inherent vice in the goods, an act or default of the consignor, Owner or Customer, authority of law and or quarantine.
Mechanical quality of any electronics or appliances.
Acoustical quality of any musical instruments.
Damage to articles made of press board, particle board or wafer board or similar structured materials.
Damage to glass, marble or similar materials, as an independent item or as part of articles being moved, unless proper packing is provided by customer, e.g. cardboard box with corners support for glass table tops, wooden crate for marble table tops, etc.
Damage caused by or due to peeling veneer of any sort.
Deterioration of any article due to aging, temperature, humidity or moisture.
Items of extraordinary value, including but not limited to Mortgage Papers, Legal Documents, Business Documents, Antique's, Jewelry are not covered by either release rate liability or full value protection. Therefore, these items are moved and/or transported at the owner's risk.
Exterior cosmetic damage to unboxed merchandise. Company does not take any responsibility whatsoever on items that are unpacked or poorly packed.
Ottawa Pro Movers reserves the right to refuse to move items through passages or stairways with less than 2 inches clearance all around the walls/ceiling and the item in question. In agreeing to these terms and conditions of service you are waiving any liability against Ottawa Pro Movers for damage that might occur to the passage, stairways, walls or the items in question during execution of such maneuvers.
Any damages where the crew have pointed out to the customer that they are likely to occur and the customer accepts that risk. An example of this would be moving an over-sized couch through a narrow stairway/hallway/doorway where the couch must touch the walls/railings/stairs in order to fit through the passage.
Damages to any items that have not been loaded to a vehicle/container/warehouse/storage unit by Ottawa Pro Movers employees.
To be insured against damages, the following items must be crated or placed in specialized boxes/cases. Custom boxes and crates MUST BE PROVIDED BY CUSTOMER.
Products made of natural stone, concrete, ceramic, porcelain, or glass
Paintings, sculptures, or other work of art
Grandfather clocks, chandeliers, flat screen televisions, musical instruments
Small appliances such as microwaves, stereo equipment, printers, computers, and monitors.
Mirrors, wall clocks, and hanging fixtures.
Mattresses will not be insured against structural damage if the customer requests that they be bent or folded during the moving process.
Sports/exercise equipment (eg. bikes, treadmills, home gyms, kayaks, canoes, paddle/surf/sailboards) unless packed/crated by an agent of Ottawa Pro Movers
Motorized vehicles/equipment (eg. motorbikes, lawnmowers, snowblower) mobility aids (eg. wheelchairs); medical equipment (eg. hospital beds)
Any damage resulting from the interference or assistance of a customer or other(s) in the moving or packing process.
Damages to the home unless documented on the work order prior to the moving crew leaving the home. It is the customer’s responsibility to inspect the home and bring any damages to the attention of the crew before they leave the site. The company may, at its discretion, accept responsibility for damages after the fact.