How to Spot Moving Scams in Ottawa

Moving scams don’t usually look like scams at first. They often start with a friendly voice on the phone, a price that seems almost too good to pass up, and a promise that “everything is included.” But in Ottawa — just like in any major city — there are companies that take advantage of people during one of the most stressful moments of their lives. The good news is that the warning signs are almost always there if you know how to read them.

Most moving scams follow a predictable pattern: a low quote, vague details, and a sudden shift in tone once your belongings are already on the truck. It’s a situation no one wants to be in, and it’s why choosing a reputable mover matters just as much as choosing the right moving date. (If you’re still planning your timeline, our guide on the best time of year to move in Ottawa offers helpful context.)

The first red flag is a quote that seems unusually cheap. Ottawa has a competitive moving market, but legitimate companies still need to pay trained staff, maintain trucks, and carry insurance. When a mover offers a price far below everyone else, it’s often because they plan to add fees later — sometimes doubling or tripling the final bill. Scammers rely on the fact that once your belongings are loaded, you have little leverage.

Another warning sign is a lack of proper documentation. Reputable movers provide written estimates, clear contracts, and proof of insurance. Scammers prefer verbal agreements because they’re harder to dispute. If a company avoids paperwork or rushes you to sign something unclear, that’s a sign to walk away.

You should also pay attention to how the company presents itself. A legitimate Ottawa mover will have a real local address, a functioning website, and consistent reviews across platforms. Scam operations often use vague contact information, generic names, or websites with little detail. Some even operate as brokers — they take your booking, then sell it to another company you’ve never heard of. By the time moving day arrives, you’re dealing with strangers who may not honor the original quote.
Reviews can be incredibly revealing. Look for patterns, not just star ratings. Do customers mention last‑minute price changes, damaged items, or movers who never showed up? Do the positive reviews sound repetitive or overly generic? Authentic reviews usually include details about the experience — punctuality, communication, how the movers handled challenges, and whether the final bill matched the estimate.

Another common scam tactic is demanding a large upfront deposit. Most reputable Ottawa movers either take a small deposit or none at all. Scammers, on the other hand, often ask for a big payment before moving day and then disappear or show up with excuses and extra charges. If a company insists on a large deposit, especially in cash or e‑transfer, that’s a major red flag.

On moving day, pay attention to the truck and the crew. Professional movers arrive in a branded or well‑maintained vehicle, with proper equipment and a trained team. Scam operations often show up in unmarked trucks with temporary labourers who have little experience. If the crew seems unprepared or disorganized, trust your instincts.

The best protection against moving scams is transparency. A trustworthy company will ask detailed questions about your home, your belongings, and any potential challenges. They’ll explain their pricing clearly and answer your questions confidently. Scammers avoid specifics because specifics hold them accountable.

In the end, spotting a moving scam in Ottawa comes down to paying attention to the details — the price, the paperwork, the communication, and the company’s reputation. When something feels off, it usually is. And when you choose a mover who is transparent, professional, and established, you protect not just your belongings but your peace of mind.