Frequently asked questions

When should we start planning the move?

It’s best to start early rather than wait for a crisis. Once a new home is chosen, allow several weeks (often at least six) to prepare and make all necessary decisions calmly.

Do you offer in-home consultations before the move?

Yes, we offer consultations to understand your needs, create a clear plan, and provide an accurate estimate.

Is there extra support available for seniors who live alone or have mobility challenges?

Yes. We offer tailored assistance, including additional packing help, furniture arrangement, and coordination with caregivers or family members to ensure a safe, supportive experience.

How long before moving day should packing and preparations begin?

This depends on the amount to be done, but experienced move managers usually recommend starting weeks in advance to sort, downsize, and organize belongings without pressure.

How do you handle fragile or valuable items?

At Ottawa Pro Movers, fragile and valuable items are packed with professional-grade materials and handled by trained movers using careful lifting, loading, and securing techniques. Each item is clearly labeled and transported with extra care to ensure it arrives safely and undamaged.

Do you offer help after the move, like unpacking and settling in?

Yes, Ottawa Pro Movers offers post-move support, including unpacking and settling-in services. We help place furniture, unpack essential items, and set up key areas so the new home feels comfortable and functional right away.

What happens if we need help choosing what to keep or donate?

If you need help deciding what to keep or donate, Ottawa Pro Movers provides supportive downsizing assistance. We help you sort belongings at your own pace, identify items to move, donate, or discard, and coordinate donations when needed — always with respect and no pressure.

Can family members be involved in the planning process?

Absolutely. We welcome family members or caregivers to be involved at any stage and keep everyone informed to ensure peace of mind.

Can you help set up furniture in the new home?

Yes, we place furniture according to your preferences and can recreate familiar layouts to help you settle in more comfortably.

Are your movers trained to work with seniors?

Our focus is on senior‑friendly service: personalized consultations, compassionate downsizing support, professional packing, and trusted local partnerships. We combine expertise with empathy to make every move stress‑free.

What if plans change close to move day?

We understand that changes can happen and do our best to accommodate adjustments whenever possible.

What makes Ottawa Pro Movers different from other moving companies for seniors?

Our focus is on senior‑friendly service: personalized consultations, compassionate downsizing support, professional packing, and trusted local partnerships. We combine expertise with empathy to make every move stress‑free.

Ottawa Pro Movers are here for you, ready to apply their expertise and execute a first-rate move.
We are ready to provide you a full packing and moving service, or just a partial one - the decision is yours.
Just tell us your preferences and we will adjust accordingly.
In Ottawa Pro Movers,  our mission is to provide you with first class movers and ensure safe and swift transition.

We're ready when you are

Online estimate and booking

You can get all necessary information from your personal account page.